Minister of state for Mashonaland West Provincial affairs, Mary Mliswa has urged the registrar’s office to introduce a booking system for passport applicants in order to minimize over crowding at passport offices
This follows after she paid a surprise visit to Chinoyi passport offices where she met a huge crowd jostling to apply for passports at the offices.
The passport applicants complained of poor service delivery and corruption at the registrar’s office.
Addressing the passport seekers after a closed-door meeting with the Deputy Provincial Registrar, Mliswa advocated for the Registrar’s office to introduce a booking system to decongest the offices.
“We have talked to the passport officers, let us be organised we can not all be served today, I have negotiated with them to increase the number of serving desks from 10 to a better number. We have also agreed on a booking system,” said Mliswa.
She also said the booking system will help a lot in reducing congestion and at the same time improve service delivery at the passport centers.
The minister of Home Affairs and Cultural Heritage, Kazembe Kazembe recently visited the national registrar’s office in Harare for an appreciation of the challenges being encountered by passport seekers and plegded to increase the number of passports being printed per day as well as increase the cost of getting a passport to allow the department to meet production costs.